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Universal Agent Ambassador - Oceanwalk Resort
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674075

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  7 Views, 0 Applications  
Universal Agent Ambassador - Oceanwalk Resort
**Universal Agent Ambassador**


The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service.

**Position Description:**

+ Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.

+ Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.

+ Answer telephones/PBX and direct calls utilizing proper etiquette.

+ Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

+ Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.

+ Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.

+ Provide guest with information on local hot spots and activities.

+ Register guests and issue rooms keys in accordance with SOP.

+ Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.

**Minimum Requirements and Qualifications:**

+ High School diploma or equivalent

+ Knowledge of front desk operations a plus

+ Reservation software training

+ Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills

+ Minimum of one year of successful customer service experience in a hospitality/hotel environment.

+ Vacation ownership experience preferred.

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