Job Actions

Job Information

IT OPERATIONS MANAGER
DAYTONA BEACH FL 32117
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90589708

Company Profile

Florida Health Care Plans

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Wed Jun 6, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
IT OPERATIONS MANAGER
IT OPERATIONS MANAGER



Department:Information Systems


Schedule:Full-time


Shift:


Hours:


Job Details:


+ Bachelor's Degree


+ JOB SUMMARY: The IT Operations Manager will oversee a team of support personnel who troubleshoot and resolve IT issues within established Service Level Agreements (SLA). Ensure the help desk staff is trained and utilizes the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. Ensures that projects/department milestones/goals are met and adhering to approved budgets. Ensure delivery of quality technical support to clients. QUALIFICATIONS: Education, skills, and experience:1. Bachelor's degree and 5 years of technical support work experience is required.2. 2 to 5 years of experience managing a help or service department or area with ten or more staff is required.3. Strong written and oral communication skills is required.4. Thorough knowledge of various Microsoft Windows Operating Systems and general PC functionality is required.5. Experience with other Operating Systems like Mac OS and Android is preferred.6. Experience with analysis, troubleshooting and assisting with application issues is required.7. Proficient in the use of Microsoft Office Products (Word, Excel, Outlook, and Visio) is required.8. Ability to organize and prioritize work for concurrent projects and team schedules is required.9. Disaster Recovery and Business Continuity experience is highly desirable.10. Experience in health care is preferred.11. Experience with team development and mentoring is preferred.


+ EOE/M/F/Vet/Disabled





More Information »